Managed AI Support

Your AI, supported like any critical system.

We keep your AI systems and the applications around them secure, stable and current, with clear service levels, a named team and one number to call.

Discuss a support plan Compare support levels

Incident INC-2041

Resolved within SLA

ERP connector timeout · order intake agent

Priority 2 · Owner: Seashore AI Ops · illustrative

Detected by monitoring

Alert raised automatically, before users noticed

Triaged and fallback enabled

Orders routed to manual queue, no data lost

Root cause fixed

Expired API credential rotated, retry logic added

Closed with report

Summary and prevention steps shared

The challenge

AI systems have more moving parts than most teams can cover.

Models, prompts, APIs, integrations, credentials, cloud services and the applications around them all need patching, updating and fixing. Model providers change versions with short notice. Your IT team has its hands full already.

What we cover

The AI, and everything it depends on.

Help desk and incident response

A single point of contact for issues, with priorities and response times agreed up front.

Bug fixes and maintenance

Fixes for agents, integrations and AI-powered applications, with tested releases.

Model and platform updates

We test and roll out new model versions, SDK updates and platform changes safely.

Security patching and access

Patches, credential rotation and access reviews for AI systems and their connections.

Application support

Support for the web, mobile and business apps around your AI, including LogiTrac360.

Small enhancements

A monthly allowance for improvements, so systems keep up with how you work.

Documentation and runbooks

Up-to-date documentation, so knowledge doesn’t live in one person’s head.

A named service lead

One accountable person who knows your systems and reviews service with you monthly.

Support levels

Pick the cover that fits how critical your AI is.

Essential

Business hours

For AI that supports work but isn’t on the critical path.

Business-hours help desk
Bug fixes and updates
Monthly health report

Professional MOST CHOSEN

Extended hours

For AI that teams rely on every day.

Everything in Essential
Extended-hours cover and faster response
Proactive monitoring and alerts
Monthly enhancement allowance

Enterprise

Around the clock

For AI on the critical path of operations.

Everything in Professional
24/7 cover for critical incidents
Named service lead
Quarterly roadmap and risk reviews

Response times and pricing are agreed per client, based on the systems covered.

What you get

A service agreement with clear response targets

Onboarding review of every system we support

Ticketing portal and escalation path

Monthly service and health report

Incident reports with root cause and prevention

Current documentation and runbooks

Who it’s for

Businesses running AI agents, integrations or AI-powered apps that need dependable support without hiring a dedicated in-house team.

Systems we support

AI agents and copilots ERP and CRM integrations Zoho and Microsoft apps Data pipelines Web and mobile apps LogiTrac360

FAQ

Common questions

Will you support systems another vendor built?

Yes. We start with an onboarding review to understand the system, document it and fix any urgent risks before cover begins.

How is this different from regular IT support?

AI systems need people who understand models, prompts, agents and data, as well as servers and applications. We cover both.

Can we change support levels later?

Yes. Most clients start with one level and adjust as more of their operations depend on AI.

Do you work alongside our IT team?

Yes. We fit into your existing tools and escalation process rather than replacing them.

LET'S TALK

Start with an AI readiness conversation.

Tell us what you'd like AI to change in your business. We'll come back with an honest view of where to start — and where not to.

info@seashore.solutions +1 737-293-2589 Austin, TX